Terms & Conditions

Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and telur88 ("telur88", "we", "us", "the Platform"), governing your access to and use of the telur88 website, mobile platform, and all associated gaming and betting services accessible through the domain telur88.cam and any related subdomains or applications.

By creating an account, accessing any game or service, depositing funds, or otherwise interacting with the telur88 platform in any capacity, you confirm that you have read and understood these Terms in their entirety and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using the platform and close your account.

These Terms are written in English and are governed accordingly. Where translations are provided for convenience, the English version shall prevail in the event of any conflict or ambiguity.

Definitions

For the purposes of these Terms, the following definitions shall apply unless the context requires otherwise:

• "Account" — The registered player account created and maintained by a User on the telur88 platform, through which all gaming, wagering, and financial transactions are conducted.
• "Balance" — The total of real money funds held in a player's Account at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" — Non-withdrawable promotional credits granted to a player's Account subject to wagering requirements and other applicable bonus terms.
• "Deposit" — Any transfer of real money funds from a player's external payment method into their telur88 Account.
• "KYC" — Know Your Customer: the identity and age verification process required under our compliance procedures before a player may withdraw funds.
• "Platform" — The telur88 website, its mobile-optimised interface, and all associated services collectively.
• "Services" — All games, betting markets, promotions, support functions, and other features offered through the telur88 Platform.
• "Wagering Requirement" — The number of times a bonus amount (or bonus plus deposit) must be wagered before any associated winnings become eligible for withdrawal.
• "Withdrawal" — Any transfer of real money funds from a player's Account to an external payment method or cryptocurrency wallet.
• "MYR" / "RM" — Malaysian Ringgit, the primary currency used for all financial transactions on the telur88 platform.

Account Eligibility

To register and maintain an active account on telur88, you must satisfy all of the following eligibility criteria at all times:

1. You must be at least 21 years of age at the time of registration and throughout your use of the Platform. telur88 enforces a strict minimum age policy in accordance with international gaming regulations applicable to casino and gambling services.
2. You must be accessing and using the Platform in a jurisdiction where online gambling is not prohibited by law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction prior to registration.
3. You must not be a current employee, officer, director, consultant, agent, or immediate family member of telur88 or any of its affiliated entities, partners, or service providers.
4. You must not be an individual who has previously been self-excluded from telur88 or who has had their account closed for violations of these Terms.
5. You must be acting on your own behalf as an individual, not as an agent, representative, or on behalf of any business, corporate entity, or third party.
6. You must not be a resident of any jurisdiction explicitly identified as restricted by telur88's compliance policies, as updated from time to time.

telur88 reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identity documents (such as a Malaysian MyKad or valid passport), proof of address, and proof of payment method ownership. Failure to provide such documentation within a reasonable timeframe constitutes grounds for account suspension and potential forfeiture of pending withdrawals.

Account Rules & Registration

The following rules apply to the creation and ongoing management of your telur88 account:

• One Account Per Player: Each individual may hold only one (1) registered account on telur88. Operating, attempting to operate, or knowingly benefiting from multiple accounts ("multi-accounting") is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of funds therein.
• Accurate Information: You must provide accurate, current, and complete information when registering. Providing false, misleading, or unverifiable information is a breach of these Terms and may result in account closure without refund of deposits.
• Account Security: You are solely responsible for maintaining the security and confidentiality of your username, password, and any two-factor authentication credentials associated with your account. You must notify telur88 support immediately if you suspect unauthorised access to your account.
• Non-Transferability: Accounts, balances, and any associated bonuses or rewards are personal and non-transferable. Selling, assigning, or transferring your account to any third party is strictly prohibited.
• KYC Verification: All accounts are subject to KYC identity verification prior to the processing of first withdrawals. Verification documents must be submitted through the designated account verification portal. Unverified accounts may have withdrawal functionality restricted.

Deposits & Withdrawals

All financial transactions on telur88 are conducted in Malaysian Ringgit (MYR). telur88 supports a range of Malaysian-centric payment methods for both deposits and withdrawals, including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, DuitNow Transfer, FPX (Financial Process Exchange), and direct bank transfers via Maybank, CIMB, Public Bank, and Hong Leong Bank. Cryptocurrency deposits and withdrawals via BTC and USDT are also available.

• Minimum Deposit: The minimum deposit amount is RM30 for most payment methods. Specific minimums may apply to certain methods or promotional conditions.
• Minimum Withdrawal: The minimum withdrawal amount is RM50 for e-wallet methods and RM100 for bank transfer methods unless otherwise communicated.
• Withdrawal Processing Time: E-wallet withdrawals (Touch 'n Go eWallet, Boost, DuitNow) are typically processed within 5 to 30 minutes. Bank transfers are generally processed within the same business day. Cryptocurrency withdrawals are subject to network confirmation times.
• Verification Requirement: Withdrawals may be held pending KYC verification, especially for first-time withdrawal requests. telur88 may also request source-of-funds documentation for large withdrawals as part of its anti-money laundering (AML) procedures.
• Matched Payment Methods: Where possible, withdrawals will be processed to the same payment method used for the most recent deposit, in compliance with payment security and anti-money laundering standards.
• No Cash Deposits: telur88 does not accept cash deposits under any circumstances. All deposits must be processed through approved electronic payment channels.

Bonuses & Promotions

telur88 offers a variety of promotional offers including welcome bonuses, reload bonuses, cashback programmes, refer-a-friend rewards, and VIP loyalty benefits. All promotions are subject to specific terms and conditions which are published on the relevant promotion page and incorporated into these Terms by reference.

• Wagering Requirements: All bonus funds are subject to wagering requirements which must be met before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier (e.g., x10, x15, x20) is stated on each individual promotion page.
• Bonus Expiry: Bonuses and associated wagering requirements must be completed within the timeframe specified on the promotion — typically 7, 14, or 30 days from the date of issuance. Expired bonuses are forfeited automatically.
• Game Contribution: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%. Table games, live casino games, and other products may contribute at reduced rates (10%–50%). Zero-contribution games are identified in the specific promotion terms.
• Maximum Bonus Bet: When playing with an active bonus balance, the maximum permitted bet per round is typically between RM250 and RM500 unless stated otherwise. Placing bets exceeding this limit during an active bonus may result in the bonus being voided.
• Bonus Abuse: telur88 reserves the right to withhold, void, or reclaim any bonus and associated winnings where it has reasonable grounds to suspect that a player has engaged in bonus abuse, including but not limited to coordinated play, low-risk betting strategies designed to clear wagering requirements with minimal risk, or multi-accounting.
• One Bonus Per Household: Only one bonus may be claimed per household, IP address, device, or shared payment method, unless explicitly stated otherwise by telur88.

Gameplay & Betting Rules

All games and betting markets available on telur88 are governed by individual game rules as presented within each game interface. In addition, the following general gameplay rules apply:

• Bets Placed in Error: Once a bet has been placed and confirmed by the Platform, it cannot be amended or cancelled. Players are responsible for verifying all bet details before confirming any wager.
• System Errors: In the event of a technical malfunction, software error, or connectivity failure that affects the outcome of a game, telur88 reserves the right to void the affected round and refund the wagered amount. Wins resulting from manifest errors are not payable.
• Sports Betting: All sports betting markets are governed by the specific rules applicable to each sport and market type. In-play betting results are determined based on real-time match data provided by third-party data suppliers. Disputes regarding sporting outcomes will be resolved in accordance with official sports governing body results.
• Maximum Winnings: telur88 reserves the right to impose maximum payout limits on individual game rounds, jackpots, or betting markets. Such limits, where applicable, are communicated within the relevant game or market interface.
• Void Bets: A bet may be declared void and the wagered amount returned in circumstances including match abandonment, market suspension prior to event start, or technical error, as determined by telur88 at its sole discretion.

Prohibited Conduct

The following actions are strictly prohibited and will result in account suspension, forfeiture of funds, and may be referred to relevant legal or regulatory authorities:

• Registering under a false identity or providing any misleading, inaccurate, or fraudulent account information.
• Operating more than one account on the Platform (multi-accounting).
• Using automated software, bots, artificial intelligence tools, or scripts to participate in any game, market, or promotional activity on the Platform.
• Exploiting software bugs, glitches, or vulnerabilities in games or Platform systems, whether intentionally or unintentionally, to gain an unfair advantage.
• Colluding with other players to influence game outcomes or exploit promotional structures.
• Engaging in any form of money laundering, match-fixing, or suspicious transaction activity using the telur88 Platform.
• Accessing or attempting to access the Platform from a jurisdiction where online gambling is prohibited by law without lawful authorisation.
• Allowing any third party to use your account or funds, whether for gameplay or financial transactions.
• Engaging in chargebacks, reversed payments, or disputed transactions in a manner designed to defraud telur88 or its payment partners.

Responsible Gambling

telur88 is committed to promoting responsible gambling among all players. We recognise that for a small number of players, gambling can become problematic, and we take our duty of care seriously.

• Age Restriction: The minimum age for all telur88 services is strictly 21 years. We conduct age verification as part of KYC and reserve the right to close and refund any account found to belong to an underage individual.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. These limits take effect immediately and can be decreased at any time. Increases to limits are subject to a 24-hour cooling-off period.
• Session Time-Outs: Players may activate a temporary break from the Platform (24 hours, 48 hours, 7 days, or 30 days) through the account settings panel.
• Self-Exclusion: Players who believe they may have a gambling problem may request a formal self-exclusion by contacting our 24/7 support team. Self-exclusion periods range from 6 months to permanent closure, and cannot be reversed during the elected period.
• Reality Checks: Players may configure session reminders that display elapsed play time at regular intervals to promote awareness of time spent on the Platform.

For further information on the responsible gambling tools available at telur88, and for links to independent support resources, please visit our dedicated Responsible Gambling page.

Intellectual Property

All content on the telur88 Platform — including but not limited to the brand name, logo, graphics, design elements, software, game interfaces, text, and promotional materials — is the exclusive intellectual property of telur88 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, transmit, publish, display, modify, create derivative works from, or commercially exploit any element of the Platform without the prior written consent of telur88.

Any feedback, suggestions, or ideas submitted by users to telur88 regarding the Platform or its services may be used by telur88 without obligation or compensation to the submitting user.

Limitation of Liability

To the fullest extent permitted by applicable law, telur88 and its officers, directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or software;
• Loss of business opportunity or reputation;
• Any damages arising from system outages, game errors, or third-party payment processing delays;
• Damages resulting from your failure to maintain the security of your account credentials.

telur88's aggregate liability to you for any claim arising under these Terms shall not exceed the total value of funds deposited by you into your telur88 account in the 30 days preceding the event giving rise to the claim.

telur88 makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

Amendments & Termination

telur88 reserves the right to modify, update, or replace these Terms at any time at its sole discretion. Amended Terms will be published on this page with an updated version date. Where changes are material, telur88 will endeavour to provide reasonable notice (such as an in-platform notification or email alert). Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes.

telur88 may suspend, restrict, or permanently close any player account at any time if:

• A player is found to have breached any provision of these Terms;
• A player's continued use of the Platform poses a regulatory, legal, or reputational risk;
• A player has engaged in fraudulent, abusive, or illegal conduct;
• Required by any applicable law, regulation, or government authority.

In the event of account closure due to a breach of these Terms, telur88 reserves the right to withhold some or all of the balance at its discretion and in accordance with applicable law.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which telur88 is incorporated and licensed to operate. Any disputes arising out of or in connection with these Terms or the use of the telur88 Platform that cannot be resolved informally through our customer support process shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Players are encouraged to first attempt resolution of any dispute through telur88's 24/7 customer support team, which can be reached via live chat. telur88 is committed to resolving all genuine player concerns promptly and fairly. Most disputes are resolved at first contact.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the telur88 support team through any of the following channels:

• Live Chat: Available 24/7 directly from your player account dashboard. Average response time under 5 minutes.
• Support Email: [email protected] (plain text — not a clickable link). Please include your registered username and a clear description of your query.
• Languages Supported: English, Bahasa Melayu, and Mandarin Chinese.

For privacy-related inquiries specifically, please refer to our Privacy Policy. For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page.