Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how telur88 ("telur88", "we", "us", "our"), operator of the online gaming platform accessible at telur88.cam, collects, processes, stores, discloses, and protects the personal data of individuals ("Player", "User", "you") who access or use our website, mobile platform, and associated services.

telur88 operates in accordance with applicable international data protection laws and the regulatory requirements of the jurisdiction in which it is licensed. This Policy is intended to inform you clearly and transparently about our data practices so that you can make informed decisions about your engagement with the telur88 platform.

By registering an account, depositing funds, playing any game, or otherwise using any feature of the telur88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact our support team to close your account.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information that relates to an identified or identifiable natural person, including but not limited to name, identity document number, email address, IP address, payment details, and gaming history.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, restriction, erasure, or destruction.
• "Data Controller" — telur88, as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — Any third party that processes personal data on behalf of telur88, such as payment processors, KYC verification providers, and fraud detection services.
• "KYC" — Know Your Customer: the identity verification process conducted to confirm a player's age, identity, and payment method ownership in compliance with anti-money laundering regulations.
• "Cookies" — Small data files placed on your device by a website to store information about your browsing preferences, session state, and usage behaviour.
• "Third Party" — Any natural or legal person, public authority, agency, or body other than telur88, the Data Processor, and the User.

Data We Collect

telur88 collects the following categories of personal data from users of the platform:

How We Collect Data

telur88 collects personal data through the following means:

• Direct Provision: Information you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or submit a complaint. This includes identity documents and payment method details.
• Automated Collection: Technical and usage data collected automatically when you access or interact with the platform, via server logs, cookies, and similar tracking technologies.
• Third-Party Sources: Identity verification data received from licensed KYC and anti-money laundering service providers with whom telur88 partners for regulatory compliance purposes. Fraud risk signals from payment processors and fraud intelligence networks.
• Public Sources: In limited circumstances where required for compliance or fraud prevention, we may reference publicly available information to verify details you have provided.

Data Processing & Use

telur88 processes your personal data for the following purposes:

1. Account Management: To create, maintain, authenticate, and administer your player account, including processing your registration information and verifying your identity.
2. Service Delivery: To enable you to access and use all platform features, including games, sports betting markets, promotions, loyalty programmes, and customer support.
3. Payment Processing: To process deposits and withdrawals via Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency methods.
4. Regulatory Compliance: To fulfil our obligations under anti-money laundering (AML) legislation, Know Your Customer (KYC) requirements, responsible gambling regulations, and other applicable legal frameworks.
5. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, identity theft, and other forms of prohibited conduct.
6. Responsible Gambling: To monitor player gaming patterns for signs of problem gambling behaviour and to administer self-exclusion, deposit limits, and session reminders as requested by players.
7. Platform Improvement: To analyse aggregated usage data (anonymised where possible) to improve platform performance, game selection, and user experience features.
8. Marketing Communications: To send you promotional offers, bonus notifications, and product updates where you have provided consent. You may withdraw consent for marketing communications at any time.
9. Legal Proceedings: To establish, exercise, or defend legal claims in the event of disputes or regulatory investigations involving the platform.

Legal Basis for Processing

telur88 processes personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between telur88 and the player — including account creation, game access, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, anti-money laundering obligations, and responsible gambling requirements.
• Legitimate Interests: Processing that serves the legitimate business interests of telur88, including fraud detection, platform security, product improvement, and responsible gambling monitoring — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing for which you have provided explicit consent, including direct marketing communications and certain cookie usage. Consent may be withdrawn at any time.

Data Sharing & Disclosure

telur88 does not sell, rent, or trade your personal data to third parties for commercial gain. However, we may share your personal data with the following categories of recipients in the circumstances described:

• Payment Service Providers: Banks, e-wallet operators (such as Touch 'n Go, Boost, and GrabPay), FPX operators, and cryptocurrency processors — to facilitate deposits and withdrawals on your behalf.
• KYC and Identity Verification Partners: Licensed third-party providers who perform identity document verification and age confirmation as part of our regulatory compliance obligations.
• Fraud Prevention Services: Data analytics and fraud intelligence partners who assist in identifying and preventing fraudulent account activity, money laundering, and payment fraud.
• Game Content Providers: Third-party game studios whose software is integrated into the telur88 platform may receive limited session and wager data for game operation, performance monitoring, and compliance purposes.
• Legal and Regulatory Authorities: Government authorities, regulators, law enforcement agencies, and courts where disclosure is required by law, court order, or regulatory direction.
• Professional Advisors: Lawyers, auditors, and accountants retained by telur88, subject to appropriate confidentiality obligations, in connection with legal, compliance, or financial matters.

All third-party data processors engaged by telur88 are subject to data processing agreements that require them to implement appropriate technical and organisational security measures and to process personal data only in accordance with telur88's instructions.

Cookies & Tracking Technologies

telur88 uses cookies and similar tracking technologies to operate the platform, analyse user behaviour, maintain session security, and — where consent has been provided — personalise your experience.

The following categories of cookies are used on the telur88 platform:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised information about how users interact with the platform, including pages visited, time on page, and error events. This data is used to improve platform performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings, display configurations, and responsible gambling tool settings.
• Marketing Cookies: Used only with your explicit consent to track interactions with promotional content and to serve relevant offers. These can be disabled at any time through your browser or account cookie settings.

You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of specific platform features.

Data Security

telur88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest, including payment details and identity documents;
• Two-factor authentication (2FA) for player account access;
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular third-party security audits and penetration testing of platform infrastructure;
• Automated intrusion detection and real-time security monitoring systems;
• Segregated storage for sensitive identity and financial documents.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, telur88 will notify relevant supervisory authorities within the timeframes required by applicable law and will communicate material breaches to affected players without undue delay.

Data Retention

telur88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following retention principles apply:

• Active Accounts: Personal data associated with an active player account is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, personal data is retained for a minimum period of five (5) years to comply with anti-money laundering legislation, gaming regulatory requirements, and potential legal proceedings. This period may be extended where required by a specific legal obligation or ongoing regulatory investigation.
• Transaction Records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of seven (7) years in accordance with financial regulatory requirements.
• Marketing Data: Where consent for marketing communications has been withdrawn, marketing preference data will be deleted or anonymised within 30 days of the withdrawal request.
• Support Communications: Live chat transcripts and email support records are retained for a minimum of two (2) years for dispute resolution and quality assurance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

Your Rights

Subject to applicable data protection law, you hold the following rights in respect of your personal data held by telur88. Requests to exercise any of these rights should be submitted to our Data Protection team via the contact details provided in Section 14 of this Policy.

telur88 will respond to all verified data rights requests within 30 days of receipt. In cases of complex or voluminous requests, this period may be extended by a further 60 days, with notification provided to the requesting party.

Children & Minors

The telur88 platform is strictly intended for use by individuals aged 21 years and above. telur88 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If telur88 becomes aware that personal data belonging to an individual under the age of 21 has been collected, all such data will be permanently deleted and the associated account closed immediately. Any deposits made by underage individuals will be refunded to the originating payment method following identity verification of the account holder.

If you have reason to believe that a minor has created an account on the telur88 platform using false information, please contact our support team immediately at [email protected] (plain text — not a link) or via live chat.

Policy Amendments

telur88 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, platform operations, or data processing practices. All amendments will be published on this page with an updated version number and effective date.

Where amendments are material — meaning they significantly affect how your personal data is collected, used, or shared — telur88 will provide advance notice through an in-platform notification, account email, or prominent on-site banner prior to the changes taking effect.

Your continued use of the telur88 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the revised Policy, you should cease using the platform and request account closure.

Contact & Data Rights Requests

For all privacy-related enquiries, data subject rights requests, or concerns about how telur88 processes your personal data, please contact our Data Protection team using the channels listed below:

• Live Chat: Available 24/7 directly from your player account dashboard. For data rights requests submitted via live chat, please state clearly that you are submitting a formal data subject request so it can be escalated to the appropriate team.
• Support Email: [email protected] (plain text — not a clickable link). Subject line: "Data Privacy Request — [Your Username]". Include your registered account username, the nature of your request, and any supporting documentation required.
• Response Time: All data rights requests will be acknowledged within 5 business days and resolved within 30 days of receipt. Complex requests may require up to 90 days in total, with notification provided.
• Languages: Data rights requests are accepted in English, Bahasa Melayu, and Mandarin Chinese.

For general terms of service enquiries, please refer to our Terms & Conditions page. For responsible gambling and self-exclusion support, please visit our Responsible Gambling page.